Quality Management in Business Essay Example | Topics and Well Written Essays - 3000 words

Quality Management in Business - Essay Example minimum errors in the operational procedures and improvising production services as per customers’ demand (Arab British Academy for Higher Education, n. d.). Specifically, in terms of hotels such as ‘The Rose and Crown’ that relies on customer service rather than selling products, errors can be of multiple forms. These can be providing the customers with inadequate levels of service or poor customer response time. All these forms of errors are normal in case of hospitality industry but the main concern lies on the management about how they deal with such issues and how fast they rectify them (Arab British Academy for Higher Education, n. d.). Quality, in terms of service in hotel industry is a process where the management team focuses on assessing the expectations of the customers for the services that they are offered with (AbuKhalifeh & Som, 2012). Customers’ expectations can be evaluated in terms of ‘reliability’, ‘assurance’ ‘responsiveness’ and ‘empathy’. In case of ‘The Rose and Crown’ hotel, the degrading quality of service towards customers can be stated as the cause of emerging major problems. Services provided by the hospitality organisations towards its customers can be segregated into multiple categories that together contribute towards the overall development of maintaining greater association with the customers (AbuKhalifeh & Som, 2012). Quality assurance and quality control are duly considered to be the subparts of total quality management (TQM). These two assessment tools provide both qualitative as well as quantitative data and thus play decisive roles in inspecting and assuring an organization’s quality service management. The data accumulated through these two processes eventually helps in developing and initiating strategies for improvising the quality of service and thus providing customer satisfaction (Shahin, n. d.). For bringing about improvement in ‘The Rose and Crown’ in terms of service, which is

Music concord Essay Example | Topics and Well Written Essays - 500 words

Music concord - Essay Example The people were in an excited mood as the performance of the first song came to an end (Murph n.pag). The conductor stood still holding the baton, as he beckoned the band to start on the next song. â€Å"Autumn† by John Stevens was an upbeat standard of the original tune. A saxophone and piano alternately played the song’s melody like they were two lovers under the moon light. The melody was overwhelming and everybody in the hall seemed to be nodding to the tunes rhythmically. The second part of the concert featured songs written by Christian Gouinguene. The allegro format of the songs made them sound nothing like the original versions. This made the mood of the concert hall even more jubilant because everybody seemed to be enjoying the vibrant sounding new versions of the songs (Murph n.pag). One can actually say the presto, or fast tempo, was just the correct one for young people to enjoy this composer’s songs to the fullest. The rhythm, of the music was continuously getting steadier and faster like a heartbeat of an exhilarated individual, as the songs reached their climax. The dynamics of the song were increasingly getting louder until all instruments reached peak and then rhythmically changed to a moderate level till the series of songs ended. After the intermission, the people were quiet again ready to be taken for another exhilarating journey of tunes and harmonious melodies. â€Å"Naked as a Jaybird† by J.J. Johnson started the session. The inspiring melodies set an amorous mood at the start of the concert session (Murph n.pag). As the passion of the song got more elaborate and heated up, the feeling changed as the lead violinist and other instruments in the ensemble got into the musical accompaniment. However, there was no big change in the melodic feel of the piece and the 1, 2, 3 pattern was noticeable throughout the entire song. After just a short while, one could also hear